Trainee Systems Engineer – Client Business Systems- 1 Position
Job Description
Systems Administration
- Install, configure, maintain and support enterprise servers and systems.
- Perform routine system administration and maintenance activities.
- Monitor system performance, availability and capacity.
- Perform operating system and application patching as required.
- Manage user accounts, permissions and access in accordance with approved procedures.
- Support backup and recovery operations.
- Perform routine health checks and preventative maintenance.
Technical Support
- Respond to incidents, service requests and technical issues assigned through the service management process.
- Troubleshoot hardware, operating system, application and infrastructure issues.
- Resolve technical issues within defined SLA targets.
- Escalate complex or high-impact issues to the Senior Systems Engineer.
- Participate in incident and problem management activities.
- Provide appropriate updates to clients and internal support teams.
Infrastructure Operations
- Support virtualization, storage, networking and monitoring platforms.
- Perform approved system configurations and changes.
- Verify system health following maintenance or change activities.
- Support disaster recovery and business continuity activities.
- Assist with system upgrades, migrations and implementations.
Documentation
- Maintain accurate system and operational documentation.
- Record technical activities, incidents and changes in appropriate systems.
- Update configuration information and system inventories.
- Develop and maintain standard operating procedures as assigned.
Client Support
- Provide professional and responsive technical support to client organizations.
- Communicate technical issues clearly and appropriately.
- Follow client-specific support procedures and service requirements.
- Escalate potential SLA breaches and critical incidents promptly.
Continuous Improvement
- Identify recurring technical issues and recommend improvements.
- Participate in automation and process improvement initiatives.
- Maintain awareness of emerging infrastructure technologies and best practices.
- Participate in knowledge-sharing activities within the engineering team.
Experience Required
Minimum one year of relevant experience in IT infrastructure, systems administration or technical support.
Experience with Windows and/or Linux environments.
Experience supporting enterprise users, systems or infrastructure.
Experience with incident and service request management.
Exposure to virtualization, backup, networking and monitoring technologies.
Experience working in a client-facing or managed services environment is desirable
Benefits & Perks
An attractive package will be offered to successful candidates, commensurate with skills and experience.
Application Instructions
Interested candidates should submit their applications with a detailed CV with names and addresses of at least 3 traceable referees by email only not later than 25th September 2026.
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